How to Use the Lifetime Warranty on Your JanSport Backpack for Repair or Replacement

It could be something as simple as:

In just a few weeks your bookbag will be back in your arms good as new!

United States:

Repaired and replaced backpacks will be mailed back to you free of charge.. If you need a backpack that will last (and who doesn’t), look no further than JanSport. Amazing customer service!

Your DO NOT need your original receipt or tag. I would love to get this fixed so that I can keep the backpack. I have had the same JanSport bookbag since 1999 – and I still use it every day! I take this thing with me everywhere. I have sent my bag numerous times and they have always been repaired – which is precisely why I recommend JanSport so highly).

I love my JanSport backpack, and I was quite disappointed when _______ broke. I’ve been so happy with the quality JanSport provides. JanSport’s warranty department is the best I’ve ever encountered. Thank you for your help.

For Canada, send your items to:


Attn: Warranty Department

3260 rue Guenette


Quebec H4S 2G5


Attn: JanSport Warranty Services

14450 Doolittle Drive

San Leandro, CA 94577

Pack up your clean backpack, your letter, and warranty form and send it to:

To whom it may concern:

I used to type up a letter explaining the problem. Be sure to include a description of the problem in your letter. And make sure the bookbag is clean before sending it in too.

These bookbags are not only extremely well made but they come with a LIFETIME guarantee. It’s been through Middle School, High School, College, Grad School, family vacations, trips in Mexico and Haiti, excursions to the Galapagos Islands, a Segway Tour of Nashville, and more!

The warranty department at Jansport now wants you to fill out this simple form as well. They will last a LIFETIME! Zipper breaks? No problem! Strap clasp breaks? No problem! Stitching coming undone? No problem!!! Send it in to their warranty department (even without proof of purchase) and they will repair or replace it

Amelia Woodward

Amelia Woodward

Hopefully you will now be less likely to fall for a system that doesn't work. There are systems that can and will bring you rewards but it is imperative that you know what you are buying first.
Amelia Woodward

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